Frequently asked questions

1. How far will you travel for a project?

Our picture hanging service primarily covers East Sussex, West Sussex, Kent, Surrey, and Hampshire, typically within a two-hour drive from the BN6 postcode. However, we’re happy to travel further—please get in touch to discuss your requirements. Whether you’re in Brighton, Tunbridge Wells, Guildford, or anywhere nearby, we’ll make sure your project is handled with care.

2. Do you provide the fixings, or should the client supply them?

Yes, I carry a wide range of professional-grade picture hanging fixings to suit most projects, including for framed artwork, canvases, and mirrors. If your project requires specific hardware or larger quantities, we’ll discuss it beforehand, and I can source exactly what’s needed.

3. What types of items can you hang?

I specialize in hanging a variety of items, including:

• Framed artwork

• Canvases

• Mirrors

• Picture walls

• Clocks

• Decorative panels and other heavy items

If you’re unsure whether I can hang your item, just ask!

4. Do you offer advice on placement and layout?

Yes! I provide expert advice on the best placement and layout for your artwork, mirrors, or gallery walls. Whether you’re decorating your home or enhancing a commercial space, I’ll help create a visually balanced and secure display.

5. Can you hang heavy or oversized items?

Absolutely. I have the tools and expertise to safely hang heavy or oversized items such as large mirrors and artwork. For extremely large pieces, we can discuss arrangements beforehand. If additional help is needed, I’ll let you know, though if you’re happy to assist, extra hands may not be required.

6. Do you work with commercial clients?

Yes, I provide professional picture hanging services for both residential and commercial spaces. I regularly work with offices, galleries, retail spaces, and hospitality venues across Sussex, Kent, and beyond.

7. What surfaces can you work with?

I can securely hang items on a variety of surfaces, including:

• Plaster

• Drywall

• Brick

• Concrete

If your wall material is unique or requires special handling, we’ll discuss it during our consultation.

8. How much notice do you need for a booking?

I recommend contacting me as early as possible to secure your preferred date. However, I’ll do my best to accommodate urgent requests, subject to availability.

9. How much do you charge?

My pricing is based on several factors:

• The time it takes to complete the project

• The distance I need to travel (with travel time included in the first hour)

• Whether extra hands are needed for particularly large or heavy items

Contact me for a detailed quote tailored to your specific project.

10. Can you repair or replace existing fixings?

I don’t usually repair existing fixings, but I can replace them with secure, high-quality alternatives to ensure your items are safely mounted.

11. What if I’m not happy with the placement?

Sometimes, after an item is hung, customers decide they’d like to make adjustments. I’m happy to accommodate changes to ensure you’re completely satisfied with the final result.

What to Expect on the Day

When I arrive for your picture hanging project, you can expect a professional and friendly service from start to finish. Here’s how the process typically works:

1. Arrival: I’ll arrive promptly at the scheduled time and discuss the details of your project with you.

2. Assessment: I’ll carefully assess the wall surfaces, layout, and any specific requirements for your items.

3. Placement Advice: If you’re happy, I can offer alternative ideas or suggestions to help achieve the perfect look for your space.

4. Secure Hanging: Using high-quality tools and fixings, I’ll ensure your items are securely and safely installed.

5. Final Check: Before leaving, I’ll confirm that you’re happy with the placement and make any adjustments if required.

How to Prepare for Your Appointment

To help ensure the smoothest experience on the day, here are a few steps you can take to prepare:

1. Clear the Area: Make sure the space around the wall(s) is clear of furniture or other obstacles, allowing easy access for the work.

2. Gather Your Items: If you have a lot of items, it’s worth organizing them into piles:

• Favourites: Must-haves that you’d like prominently displayed.

• Quite Likes: Items you’d like included if there’s space.

• Fillers: Items that are optional or can be used to complement the overall layout.

3. Remove Protective Materials: If your items are wrapped (often the case during a house move), please remove all protective material before my arrival—this will save time and allow us to focus on the installation.

4. Decide on Placement: If you already have a vision for where your items should go, feel free to share your ideas. If not, I’m happy to advise!

By following these steps, we can ensure a smooth and efficient process, making your space look its absolute best.